My brother is about 10 years younger than me and heading off to college this fall. In preparation, he bought a Dell desktop PC for school. After he received it he noticed that whenever he pushed the power button, it would shock him. He told me about it and I told him that since he had just purchased it to call Dell and have them to fix the issue. He called Dell Tech. Support and after waiting on hold and following the prompts, he got through to a Customer Service Representative. He explained the issue and the service rep. told him that it was static electricity. My brother explained to him that it was not as it does it everytime you touch it, not just once until you move again. He was advised to wear a glove whenever he turned it on and if he still felt the shock through the glove to call back at that point in time.
Great customer service. I have long since promised myself never to buy a Gateway and now Dell has made it on that list. For the past 7 years or so I have resorted to just building my own systems anyway and am very happy with the tech support I provide myself. :)
-Is this typical of your tech. support scenarios?
-What is your worst customer service story?
-Do you have difficulty understanding the person you are speaking to on the other end of the line?