tag:blogger.com,1999:blog-1106838968409278253.post2376284098103212445..comments2023-10-28T06:31:55.136-06:00Comments on Blogged Down World: Dell Tech Supportj razzhttp://www.blogger.com/profile/07584590268318839210noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-1106838968409278253.post-45120583704378308062007-08-21T19:31:00.000-06:002007-08-21T19:31:00.000-06:00We got a Dell laptop for Philip this year. When it...We got a Dell laptop for Philip this year. When it arrived, the wireless card didn't work. They immediately shipped a new card. Didn't work, so we went online an "escalated" the problem and asked for a new laptop. They immediately responded, "okay" and we had a new laptop 4 days later. Working.We were please with the response.<BR/><BR/>If your brother got a case number, have him go to the online B Nettleshttps://www.blogger.com/profile/11840792631008943962noreply@blogger.comtag:blogger.com,1999:blog-1106838968409278253.post-91934402188762756982007-08-21T08:16:00.000-06:002007-08-21T08:16:00.000-06:00The times I get frustrated are when the person I'm...The times I get frustrated are when the person I'm speaking with won't deviate from the script <I>at all</I>. I was on the phone with Bellsouth trying to report to them that their webmail was being troublesome and extremely slow. First it was reset your modem, then reboot, then ping this address, then ping that address, now try to connect - still won't connect. Now we'll try it with a misawahttps://www.blogger.com/profile/08202064532880561775noreply@blogger.com